City of Elkhart announces new public utilities website

ELKHART, Ind. -- Elkhart’s Public Works and Utilities Department is launching a new utilities webpage starting June 7.

Elkhart Mayor Tim Neese says the new website is an improvement from the previous version.

“The City of Elkhart is continuously seeking input and incorporating constituent feedback to improve our service to the community,” Neese said. “We know that bill paying in particular can be stressful, and with the launch of this new site, we are hoping to alleviate some of that stress by improving the customer experience and making our website as convenient and user-friendly as possible.”

The new website allows customers to pay bills online without transaction fees, find and print digital copies of previous bills paid and sign up for electronic billing as part of the city’s efforts to become paperless.

Work orders and service requests will be answered by a city employee, confirming schedules and responding to customers in real-time.

Registration is open and all customers previously enrolled in the old system must register on the new website to continue online payments.

Customers may also continue to pay bills by phone through the new system by calling 1-833-250-4483.

Approximately 17,500 utility customers are served by the City of Elkhart. The Department of Public Works and Utilities Department and Mayor Neese hope the new system will encourage residents to sign up.

All questions regarding the new website can be directed to the City of Elkhart Public Works and Utilities Department via their webpage.